FAQ

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Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

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JSLIDES has a 30-day return policy from the date of purchase. New unworn items will be refunded in full for the product cost (not including shipping and processing fees) .

If you choose to return your items, please repack them with the return form, attach the prepaid UPS label included in your package and bring it to any UPS drop off location.

Please allow up to 15 business days once the return package has been delivered to our warehouse. Once your return is processed, you will receive a confirmation email with the details of your refund.

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Through our returns portal, enter the order number and shipping postal code or email address of the gifter.

• For Canadian gift returns, go to: https://return.ca.frankandoak.com/#/gift

• For US gift returns, go to: https://return.frankandoak.com/#/gift

Not to worry, the gifter will not be notified of the return. Once processed by our team, you’ll be issued a gift card refund.

If you do not have the order information on hand, click on “Don’t have your order information?” and complete the form. Our Member Services team will be happy to assist you.

Please make sure to provide a minimum of information. Helpful details include:

• The first and last name of the gifter

• The gifter’s email address and shipping address

• The product name and code on the hang tag (ex: 2120401-012-L)

JSLIDES accepts the following payment methods online: Visa, MasterCard, American Express, PayPal, Klarna, ShopPay, Apple Pay and Google Pay.

We do not accept Visa Prepaid Cards, personal cheques, or money orders.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Purchases made through our website online will be instantly charged to your provided method of payment at the time of purchase. Orders made through our Canadian shop are processed in $CAD, while orders placed through our US and international shops are charged in $USD.

You can consult style-specific sizing information on the product page of each item.

You can consult style-specific sizing information on the product page of each item.

Please reach out to our wholesale team at wholesale@jslides.com

Interested in featuring JSLIDES in an article or video? Want to pitch us a marketing idea or partnership? Email our team at media@jslides.com